Surprise launches National Citizens Survey

The City of Surprise strives to deliver top-notch services to our residents. To measure our performance, we are conducting a National Citizens Survey (NCS) this fall.

This mailed survey, conducted by the National Research Center of Boulder, Colorado, will examine residents’ responses on topics ranging from traffic flow to public safety to senior and youth services.

The scientific survey sample equals 1,400 surveys that will be mailed to randomly-selected homes throughout the city. All survey results are anonymous. The city does not know which addresses have been selected by the third-party surveyor and only receives the aggregate results.

Beginning this week, a postcard will arrive at the selected addresses advising that the survey is on the way. The survey itself, along with a postage-paid return envelope, will arrive roughly one week later. In order to be sure that selected residents receive their survey, a second survey will be mailed as a follow up. Residents who complete and mail the first survey can simply recycle the second one.

Selected households will also receive instructions for how to complete the 2015 survey online.

The last NCS the city conducted was in 2012, and 93% of residents indicated they would recommend Surprise as a place to live, a rating that is “much above” cities of our size that also conducted the survey. Residents also said we are a clean-looking city and ranked our sanitation services well above our peer cities.

Respondents said we need to work on improving transportation, from more east-west corridors to adding public transit options. Funding has limited major improvements in this area.

A focus of your input was directed to adding more local jobs. Since 2012, IRIS USA has announced a new manufacturing/distribution and US headquarters in Surprise; Cobalt is finalizing construction of a brain injury treatment hospital and MD24, a mobile physician service, graduated from the AZ TechCelerator, growing from three employees to more than 200.

What you tell us in this survey will help to identify priority projects for Surprise and indicate where limited city funding should go in order to provide the services you most desire.

If your household receives a survey, please take the time to complete it and mail it back. By participating, you are helping to make Surprise an even better community!

Results are expected by the end of the year and will be shared online at

Surprise Fiesta Grande, October 17

Join us for authentic Mexican food, classic cars, music and games as we celebrate our city’s cultural heritage at the second annual Surprise Fiesta Grande.

This fun-filled street festival recognizes the significance of the Original Town Site (OTS) and the importance of the Grand Avenue Corridor to the City of Surprise and the West Valley.


The event is 2–10 p.m. on Hollyhock Street on the Roy Villanueva Recreation Campus in the OTS.

Visit for more information.

NEW DATE: Bullard Avenue Task Force to meet 9/24

Using resident feedback from the August 17th and September 8th public meetings and through the online survey, the volunteer Bullard Avenue Task Force will meet on Thursday, September 24, 6 p.m., in the Community Room of City Hall.

The meeting was originally scheduled the evening of September 22, which is the start of Yom Kippur, the holiest Jewish holiday. To ensure as many people can attend the meeting that want to attend, the new date is Thursday, Sept. 24.

City Manager Bob Wingenroth made the announcement to City Council, during Tuesday night’s public council meeting during the City Manager Report.

The group is comprised of volunteer residents, school officials and a business representative and is charged with studying workable solutions, while maintaining public safety along Bullard, from Greenway to Peoria.

They will be presented current traffic data and be asked to consider the following options that we heard most from the public:

  • Maintain a single lane for traffic in each direction, but remove the electric vehicle lane, creating a buffer next to the bike lane and more clearly stripe right turn lanes along the corridor.
  • Go back to 2 lanes in each direction for vehicular travel, maintain the 35 MPH speed limit and add enhanced signaling at the school crossing zones.A timeline for resolution will be determined based on the final option selected.

The group may identify additional options during the course of the conversation.

The public is invited to attend the meeting. Questions? Please contact or 623.222.6223.

Surprise public safety officials announce G.A.I.N. Night 2015

The Surprise Police invite you to attend the upcoming G.A.I.N. Night (Getting Arizona Involved in Neighborhoods). This engaging community event is scheduled to occur on Saturday, October 3, 2015 from 6-9 pm at 15960 North Bullard Avenue (on the 8-acre field).

During the event, members of the Surprise Police Department and Surprise Fire-Medical Department will be in attendance providing K-9 displays, children’s finger printing kits, bicycle safety info and trick demos, fire prevention equipment, a Safety House display, and other safety information for all ages. Other activities will include inflatable children’s rides, D J Music, free raffles & GREAT PRIZES, along with food vendors.

In support of the Arizona Special Olympics organization, public safety personnel will also be accepting donations to help benefit the Athletes of the Arizona Special Olympics. So come out, join in the fun, further a great cause, and hang out with members of your Surprise Public Safety Departments.

In the event of inclement weather, please contact the Surprise Police Department Community Action Line for cancellation notification: (602) 222-4422.

G.A.I.N Night Flyer
Download the G.A.I.N Night Flyer

Bullard Ave survey results are in; 9/8 next public meeting

The results of a public survey regarding the traffic-calming project on Bullard Avenue between Greenway and Peoria are in. Data compiled from the 1,939 completed surveys can be found here: Bullard Ave. Survey Results.

The results were presented at the City Council meeting on Tuesday, September 1. Click here to the presentation.

The discussion will continue in a second public meeting on Tuesday, September 8, 6 p.m., Marley Park Elementary School, 15042 W. Sweetwater Avenue, where possible solutions will also be discussed.

The project consisted of reducing the speed limit on Bullard Ave. from 45 MPH to 35 MPH and the number of travel lanes in each direction from two to one. Contiguous bike lanes and a neighborhood electric vehicle (NEV) lane were also added. With five elementary schools in the area, three new school zones were also implemented.

Staff continues to analyze the changes and receive public input and will explore options based on this information that ensures public safety.

Questions? Please contact or 623.222.6223.